The small print.Deliveries, refunds, orders & cancelled orders, returns etc.

Payment Methods.
All prices on our site are in pound sterling £(GBP) and includes V.A.T and Import Charges
Our preferred method is bank transfer or cash.Please check our company and buy with confidence(Company No:09016572,VAT:GB 185542487) We also accept payment via PayPal* ‘Friends and Family’.PAYPAL PAYMENT IS SUBJECT TO AN 5.5% ADDITIONAL CHARGE 

Refunds.
 Refunds on returned products will normally be made within 7 days of acceptance of the returned equipment – see ‘Product Returns’ below. For refunds on cancelled orders, please see ‘Special Orders & Cancellations’ below.

 

Finance/Credit.
 Sorry, there are no formal finance options on offer. 
We are not a bank, but we can often arrange a short ‘staged payments’ scheme, with monthly instalments made at 30/60/90 day intervals. Once paid in full you can collect the goods .

Product Returns.
 In the event that you need to return a product, we offer a 28 day money back guarantee.SHORTWAVE AUDIO LTD will arrange and pay for the cost of returning the product, providing the equipment is returned, in originally the supplied condition, in all original packaging with all supplied accessories, manuals, etc.
To arrange a return you must inform us within 28 days of date of supply. Refunds will be processed upon the satisfactory receipt and inspection of the equipment and will be reimbursed using the original payment details.
Refunds will normally be made within 7 days of acceptance of the returned equipment. If the return is due to missing items or faulty parts then SHORTWAVE AUDIO LTD will offer a full refund or replacement product provided we are informed of this within 10 working days of date of delivery.

Deliveries.
 All UK deliveries are made using UPS. The cost of delivery on new items is included in the purchase price. Saturday delivery is available at an extra cost.
Delivery costs will apply on second-hand items via UPS or DPD.
MAINLAND UK Shipments are normally sent next day delivery. Highland & Island delivery times may be longer.

EUROPEAN/INTERNATIONAL. We use FedEx and DHL express services for delivery.The asking prices includes any applicable sales taxes (such as Value Added Tax), plus any eventual international delivery costs and fees (“Delivery Costs") and, any eventual import duties, tariffs and similar fees that may be imposed by the delivery destination (“Import Charges”). Without advanced notice and from time to time, Delivery Costs and/or Import Charges could be covered, partially or fully.

Equipment Warranties.
 Main equipment (components) supplied by SHORTWAVE AUDIO LTD are supplied with a 2 year parts and labour guarantee, except where the manufacturer’s warranty is longer. Peripherals and accessories are supplied with a 1 year guarantee, except where the manufacturer’s warranty is longer. Used items, if out of warranty, have a minimum of 6 months with a ‘return to base’ policy. Any product sold still in warranty will have the remaining period applied.