Delivery & Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Our customers will be responsible for any shipping charges for all orders under £10,000.00.
We offers free insurance and shipping WORLDWIDE by DHL Express for all orders over £10,000.00.
When Will My Order Ship?
Please note that an order can only be processed (prepared for shipping) once payment has been received in full.
As noted in the section above, any items that are listed as in stock at www.audio-retreat.com , will be processed and shipped out immediately.
How long does shipping take?
UK 1-2 working days;
EUROPE 2-5 working days;
USA 5-7 working days;
ASIA 5-7 working days;
AFRICA 5-7 working days.
How Will My Items Be Protected During Transit?
We will always prepare your order for shipping with the highest level of care. We take a great deal of pride in providing you with the highest standard of packaging and as a result, we can confidently assure you that all items will be well protected during transit.
Some examples of packaging materials used include robust shipping cartons, courier satchels and padded mailing bags. For extra protection we also use padding materials such as bubble wrap, void fill (packing peanuts or foam chips etc.) and various other wrapping materials.
Rest assured, we ship every single order with more than adequate packaging and protection that well and truly exceeds the recommended standard. This will ensure a safe delivery to your nominated address, every time. Everything we ship, we insure so no risk for both parties. We will always send your shipment registered.
VAT on prices
Our UK registered company is VAT registered. All asking prices includes VAT.
Customs duties do not apply for shipments into any part of the WORLD!
30 DAY NO QUIBBLE RETURN POLICY. IF ANYTHING YOU BUY DOESN’T SUIT, SIMPLY CONTACT US TO RETURN IT FOR A FULL REFUND NO SHIPPING CHARGES.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 5 business days).
Please contact us before returning any item.